What to do if seven days have past since signing the Internet contract but there is still no network connection?

Check if the cable is connected properly. The plug needs to be pushed into the socket until a distinct "click" is heard and it will not come out with a slight pull. If there is more then one network socket in your room then try all sockets!

Check if the cable complies with the standards: Cat 5 UTP patch straight-through cable. If you have the correct cable, then the green LINK light should be visible on the network card.

If the LINK light is on, check next if the IP address provided automatically with DHCP is correct. To receive IP address with DHCP, the options "Obtain an IP address automatically” and "Obtain DNS server address automatically" must be selected from network options under TCP/IP properties. The obtained IP address must begin with 172.X.X.X (In case of Windows Vista look at the IP v4). To check the IP address, there is a program named winipcfg for Windows 9x (start through Start→Run→type cmd) and the command ipconfig for Windows 2000/XP and Windows Vista, which should be started from the command line (the command line can be obtained by starting cmd in Start→Run→type cmd or from Start menu shortcut Command Promt ).

Check that your web browser is not using a proxy server. When using Firefox: Tools → Options → Advanced →Network→ Connection Settings → choose only Direct Connection to the Internet; for Internet Explorer: Tools → Internet Options → Connections → LAN Settings → uncheck all. Proxy server may hinder access to some web pages.

Check that the connection status is not set to Work offline: In the browser window remove the tick from Work Offline.

Check that the connection is not configured to ADSL or Dial up connection.

Check if JavaScript is enabled. For Internet Explorer: Tools → Internet Options → Security → Custom Level → scroll down to Scripting and find Scripting of Java applets → choose Enable. For Mozilla Firefoxi: Tools → Options → Content → chooseBlock pop-up windows, Load images automatically, Enable JavaScript and Enable Java .

In case everything seems to be in order, but you still can not open web pages, please contact our technical support.